Privacy Policy

1. Introduction

At Liquid, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our non-custodial trading interface.

Key principle: We collect minimal data necessary to provide the service. We never have access to your private keys or custody of your funds.

2. Information We Collect

2.1 Information You Provide

Email address (for account recovery)
Wallet address (automatically generated, not personally identifying)
Communication preferences (notifications, marketing opt-ins)

2.2 Automatically Collected Information

Device information (device type, operating system, app version)
Usage data (features used, trading activity metadata)
Log data (IP address, timestamps, error logs—stored temporarily for debugging)
Analytics data (aggregated, anonymized usage patterns)

2.3 Blockchain Data

All transactions are publicly recorded on blockchain networks. This information is not collected by Liquid but is publicly accessible to anyone who queries the blockchain.

3. How We Use Your Information

We use collected information to:

Provide and maintain the Liquid service
Enable account recovery features
Send important service notifications and updates
Improve our products through analytics and user research
Debug issues and provide technical support
Detect and prevent fraud or unauthorized access
Comply with legal obligations and enforce our Terms of Service

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

Service providers: Third-party services that help us operate Liquid (cloud hosting, analytics, customer support)
Legal requirements: When required by law, court order, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for sensitive data in transit
Encrypted storage for data at rest
Regular security audits and penetration testing
Access controls and authentication requirements for internal systems
Secure key management practices (we never have access to private keys)

However, no system is 100% secure. You are responsible for securing your device and account credentials.

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Receive your data in a machine-readable format
Objection: Object to certain processing of your information

To exercise these rights, contact us at privacy@liquid.app.

7. Data Retention

We retain your information only as long as necessary to provide the service and comply with legal obligations:

Account information: Retained while your account is active
Transaction metadata: Retained for up to 7 years (regulatory compliance)
Log data: Typically deleted after 90 days
Analytics data: Stored in aggregated, anonymized form indefinitely

8. Children's Privacy

Liquid is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of Liquid after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@liquid.app
Data Protection Officer: dpo@liquid.app